Refund Policy退款政策

Effective date: October 13, 2026生效日期：2026 年 10 月 13 日

Scope适用范围

This policy applies to paid services once they launch. Star & Fate is operated by ReelForge LLC, a Wyoming limited liability company.

本政策适用于日后上线的付费服务。Star & Fate 由 ReelForge LLC（美国怀俄明州有限责任公司）运营。

Delivered digital readings已交付的数字解读

Readings are digital content delivered immediately, so once delivered they are generally non-refundable.

数字解读即时交付，交付后一般不予退款。

When we refund可退款情形

• You paid but the service was not delivered, for example because of a technical failure.
• You were charged more than once for the same purchase.
• Where applicable law requires a refund.

• 已付款但服务未交付（如技术故障）。
• 同一订单被重复扣款。
• 适用法律要求退款的情形。

How to request a refund如何申请

Email [email protected] within 7 days of the charge, including your account email, the date and amount, and a short description. Approved refunds go back to the original payment method; timing depends on your card issuer or payment provider.

请在扣款后 7 天内发邮件至 [email protected]，注明账号邮箱、扣款日期与金额及简要说明。审核通过的退款将原路退回，到账时间取决于发卡行或支付服务商。